seeTouch

Frequently Asked Questions (FAQs)

When is the product going to be available for HomeWorks Interactive?

We have been shipping the keypads since March, 2001. The available finishes are white plastic, black plastic, brown plastic and custom metal finishes such as bright brass, satin nickel or antique bronze.

The product has illuminated engraving on the buttons - does it consume more power than a regular keypad?

Yes - a seeTouch keypad consumes the same amount of power as a KP-15 (which counts as 15 LEDs in your LED calculation).

Is it true that I can change the number of buttons on the control after it is installed?

Yes. The button and faceplate assembly can be removed and replaced with an assembly with more or less buttons. The exception to this is the IR button kits - they can only be used with an IR-capable keypad.

When will the HWI software have this control in the toolbox?

seeTouch keypads are in versions 3.9x and later software. If they aren't displayed in the toolbox, right-click the mouse on the toolbox and select the seeTouch keypad family you want to use.

If I wanted to show someone a picture of it, is there a piece of literature that I could request?

Yes. It is Lutron part number 367-153. You can request a copy of this from customer service at 1-888-588-7661 (1-888-lutron1).  It can be viewed here.

Is this product an "insert" (like a 5S-M) or a "no insert" (like a LB-6) keypad?

It is available in "insert" models that use a decorator opening, as well as "no insert" models that have seamless faceplates. 

What else do I need to know about ganging this control?

HWI seeTouch keypads have a fins-broken profile. This means that 2 seeTouch keypads can gang together in a 2 gang box (similar to the 5S-NM, 5S-M, and 5S-IR keypads). This is different from the KP series of keypads, which cannot gang in a fins-broken configuration.

Is there an Infra-Red version of this keypad?

There is an IR model available. The 6th button position from the top is where the IR receiver is located. The button with the IR window cannot have engraving, and therefore is not backlit.

Does this keypad have raise/lower buttons?

The bottom button can be a split button that can be programmed for raise and lower. A split raise/lower button cannot be engraved and will not be backlit.

Where are the addressing dipswitches?

The seeTouch keypad dip switches are on the front of the keypad. They require removing the faceplate and button assembly to gain access.

Does the keypad have contact closure inputs on it?

All HWI seeTouch models have 2 dry contact closure inputs on the back of the keypad that are independent from the front buttons.

Does Lutron sell a demo version of this keypad?

Yes. It has been shipping since April, 2001. It comes with a transformer that powers the keypad so that you can demo the nighttime viewing of the keypad. It is mounted in a black plastic stand. The part number is ST-R-DEMO-xxxxx where "xxxxx" specifies the exact model for your market (we have different engraving languages and finishes). Consult customer service for the exact model number for your market.

 

Last Revised 11-11-02

Copyright © 1998 - 2002 Lutron Electronics, Co, Inc., All rights reserved.